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- What is the standard return policy for DMATECHSOLUTIONS products?
Products
sold by DMATECHSOLUTIONS are supported by our Standard Return Policy unless
otherwise indicated. Merchandise under our Standard Return Policy may
be returned within 30 days of the original invoice date for a refund or
within one year of the original invoice date for a replacement. All
returns require an RMA (Return Merchandise Authorization) number.
Because many companies offer additional factory coverage, you should
contact the manufacturer directly for information regarding eligibility
and specific Terms and Conditions.
- What is DMATECHSOLUTIONS's Software Return Policy?
Retail
Boxed software may only be returned for refund within 30 days of the
invoice date if the packaging is unopened and factory sealed. Opened
retail boxed software can only be returned for replacement if it is
defective or damaged. You may exchange defective software for an
identical replacement by contacting DMATECHSOLUTIONS Customer Service and
acquiring an RMA number. No software returns will be accepted after 30
days. All OEM software including Operating Systems is non-refundable
once purchased and delivered. OEM versions are intended for system
builders only and cannot be transferred to another PC once it is
installed. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.
- What is the return policy for CPUs? How does the CPU return policy work?
OEM CPUs
- Refund period: 7 days from original invoice date.
- Replacement period: 30 days from original invoice date.
Retail CPUs
- Refund period: 7 days from the original invoice date.
- Replacement period: 30 days from original invoice date
Additional CPU Warranty Terms
- Buyers requesting a refund may have to pay a 15% restocking fee.
- All defective and DOA CPUs will be replaced upon return.
- DMATECHSOLUTIONS will not cross-ship replacement CPUs.
- Physically damaged CPUs cannot be returned to DMATECHSOLUTIONS, including physical damage due to improper installation.
Announcing a CPU as defective and requesting a Refund does not automatically
waive the restocking fee. Defective CPUs will be replaced, not refunded.
Physical damage to any product will void the product's warranty.
Improper installation of CPU fans and/or improper clocking may cause
CPUs to chip. CPUs that are chipped, burnt or have bent pins are
considered physically damaged and cannot be returned for refund
or replacement. Physical damage includes but is not limited to improper
handling and/or any other type of damage sustained by irregular
usage.
DMATECHSOLUTIONS encounters bent pins regularly when inspecting physically
damaged CPUs. Forcing a processor into position will not solve an
installation problem and may result in applicable warranty coverage
being voided.
Because Intel and AMD do not accept physically damaged processors, DMATECHSOLUTIONS will return any physically damaged CPU to you at your
expense.
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