Location: Richfield, OH (In-Office, with Onsite Travel to Client Locations)
Company: DMA Tech Solutions
About Us:
DMA Tech Solutions is a leading provider of IT services for dental practices, specializing in managed IT, cybersecurity, and technology consulting. We help dental offices stay secure, efficient, and productive by providing expert IT support and solutions tailored to their unique needs.
Position Overview:
We are looking for a Helpdesk & Field Technician to join our team full-time in our Richfield, OH office. This role is ideal for both entry-level candidates eager to break into IT and experienced IT professionals looking to advance their careers in a specialized industry.
You’ll spend most of your time providing remote IT support from our office (80%) and occasionally traveling onsite to client locations (~20%) for hands-on assistance. If you have a strong problem-solving mindset, great communication skills, and a passion for technology, we’d love to hear from you!
Key Responsibilities:
In-Office Helpdesk Support (80%)
- Provide remote IT support to dental practices, assisting with computers, networks, and software issues.
- Learn and support dental-specific software (we will train entry-level candidates!) such as Dentrix, Eaglesoft, Open Dental, and Dexis.
- Troubleshoot network issues, printer problems, and software errors.
- Document and track support tickets, ensuring quick and efficient resolutions.
- Assist in setting up and configuring computers, servers, and peripherals for clients.
- Learn and implement cybersecurity best practices to protect client data.
Onsite Client Support (20%)
- Travel to client offices for hardware installations, troubleshooting, and IT support.
- Set up and configure computers, servers, networks, and dental imaging equipment.
- Assist with IT audits and help clients optimize their technology infrastructure.
- Provide friendly, results-focused technical support in person.
What We’re Looking For:
Entry-Level Candidates:
- No prior IT experience required – just a strong ability to learn, great problem-solving skills, and excellent communication.
- Strong technical aptitude and a passion for IT.
- Ability to troubleshoot and figure things out logically.
- Great customer service skills – You enjoy working with people and explaining technical issues in a clear, friendly way.
Experienced IT Candidates:
- 2+ years of IT support experience (preferably in managed services or healthcare IT).
- Strong knowledge of Windows environments, Active Directory, Group Policy, and Microsoft 365 administration.
- Experience with dental software (Dentrix, Eaglesoft, Open Dental, Dexis, Apteryx) is a plus.
- Familiarity with networking (firewalls, switches, VPNs, wireless networks).
- Project experience with IT installations and troubleshooting is a bonus.
Additional Requirements:
- Strong people skills – You can explain IT concepts in a way that non-technical users understand.
- Excellent troubleshooting mindset – You enjoy analyzing problems and finding solutions.
- Organized and detail-oriented – You document work properly and stay on top of tasks.
- Reliable and professional – You show up on time, communicate well, and take pride in your work.
- Valid driver’s license – Willingness to travel locally for onsite client visits.
What We Offer:
Paid training & mentorship for entry-level candidates.
Competitive salary based on experience.
Career growth opportunities within a growing company.
Hands-on experience with IT systems, networking, and cybersecurity.
Exposure to cutting-edge technology in the dental industry.
A fun, supportive team that values your growth and success.
How to Apply:
If you’re excited about a career in IT, love problem-solving and helping people, and want to work with technology that makes a difference, we want to hear from you!
Apply today by sending your resume and a brief introduction to careers@dmatechsolutions.com
Apply Now
