Remote Support
Download the Remote Support Tool
Two options below. If a technician is on the phone with you right now, choose Quick Support.
Most common
Quick Support
A one-time session for immediate help. Nothing is installed on your computer and nothing stays behind — run the file, read us the code on screen, and we connect. Use this when a DMA technician is on the phone with you.
- No installation — runs once and closes
- Best for a single, on-the-phone support session
- Works on any Windows PC
dma-quicksupport.exe · Windows
Managed clients
Managed Remote Access
The full installer for practices on a DMA support agreement. It installs our secure remote agent so our team can connect to the workstation for ongoing maintenance, patching, and monitoring — no one needs to be sitting at the computer.
- Installs permanently and registers with our support server
- Best for workstations we manage day to day
- Requires administrator rights to install
dma-remotesupport.msi · Windows
Not sure which one you need?
Call us before you download. Installing the wrong tool takes a minute to undo, but we would rather point you at the right one.
Call 440-397-3000